Speaking
Events & Podcasts
Designing Services vs. Products
Jane and I talk about PLG, self-serve experiences, and the difference between designing services and designing products.
Thinking “as a Service” and Co-creating with Customers
Magali and I discuss the “service” aspect of SaaS and how to co-create with customers.
Solo to Squad: How Freelancing Prepares You for Agency Life
Seth and I chat about agency life and what I’ve learned in my career journey so far.
A Journey into the Ambiguous Unknown
A discussion with Maxine about dealing with ambiguity and building relationships between silos in an organization.
CX Design for a Better Employee and Customer Experience
A conversation with Yanique Grant about rapid prototyping and co-creating with customers and employees.
Aligning CX and EX with Service Design
I was featured on an episode of the Customer Experience Podcast about how service design can align CX and EX.
Service Design for Product Designers
I gave a talk to an audience of product designers about how product design can benefit from a service design approach.
When a Design Sprint Isn’t the Answer
At the height of the GV Design Sprint’s popularity, I gave a talk about when a Design Sprint isn’t the right fit for a problem.
Product Conversations Panel (Moderator)
I moderated a panel about product strategy with product leaders from Meta, Salesforce, and Marathon Health.
Cognitive Bias in IA
I gave a presentation about cognitive biases, and the implications for how we design experiences—specifically in information architectures.