Speaking
Events & Podcasts
![UXDX Online](/images/uxdx-online.jpg)
Service Design for Product Designers
I spoke at UXDX Online about how product designers can benefit from incorporating service design into our work.
![Product by Design](/images/product-by-design.jpg)
Service Design, UX, and Change Management
Kyle and I chat about how adopting a service mindset can help product managers and designers deliver better experiences.
![UI Breakfast](/images/ui-breakfast.jpg)
Designing Services vs. Products
Jane and I talk about PLG, self-serve experiences, and the difference between designing services and designing products.
![Product Perspectives](/images/product-perspectives.jpg)
Thinking “as a Service” and Co-creating with Customers
Magali and I discuss the “service” aspect of SaaS and how to co-create with customers.
![The Product Design Podcast](/images/product-design-podcast.jpg)
Solo to Squad: How Freelancing Prepares You for Agency Life
Seth and I chat about agency life and what I’ve learned in my career journey so far.
![Let's Talk About CEX Podcast](/images/cex-podcast.jpg)
A Journey into the Ambiguous Unknown
A discussion with Maxine about dealing with ambiguity and building relationships between silos in an organization.
![Navigating the Customer Experience Podcast](/images/navigating-cx-podcast.jpg)
CX Design for a Better Employee and Customer Experience
A conversation with Yanique Grant about rapid prototyping and co-creating with customers and employees.
![Aligning CX and EX with Service Design](/images/cx-podcast.jpg)
Aligning CX and EX with Service Design
I was featured on an episode of the Customer Experience Podcast about how service design can align CX and EX.
![Service Design for Product Designers](/images/service-design-for-product-designers.png)
Service Design for Product Designers
I gave a talk to an audience of product designers about how product design can benefit from a service design approach.
![When a Design Sprint Isn't the Answer Presentation](/images/when-a-design-sprint-isnt-the-answer.jpg)
When a Design Sprint Isn’t the Answer
At the height of the GV Design Sprint’s popularity, I gave a talk about when a Design Sprint isn’t the right fit for a problem.
![Product Conversations Panel](/images/product-conversations.jpg)
Product Conversations Panel (Moderator)
I moderated a panel about product strategy with product leaders from Meta, Salesforce, and Marathon Health.
![Cognitive Biase in IA Presentation](/images/cognitive-bias-in-ia.jpg)
Cognitive Bias in IA
I gave a presentation about cognitive biases, and the implications for how we design experiences—specifically in information architectures.