Speaking

Events & Podcasts

UI Breakfast

Designing Services vs. Products

UI Breakfast

Jane and I talk about PLG, self-serve experiences, and the difference between designing services and designing products.

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Product Perspectives

Thinking “as a Service” and Co-creating with Customers

Product Perspectives

Magali and I discuss the “service” aspect of SaaS and how to co-create with customers.

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The Product Design Podcast

Solo to Squad: How Freelancing Prepares You for Agency Life

The Product Design Podcast

Seth and I chat about agency life and what I’ve learned in my career journey so far.

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Let's Talk About CEX Podcast

A Journey into the Ambiguous Unknown

Let‘s Talk About CEX (Customer and Employee Experience)

A discussion with Maxine about dealing with ambiguity and building relationships between silos in an organization.

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Navigating the Customer Experience Podcast

CX Design for a Better Employee and Customer Experience

Navigating the Customer Experience

A conversation with Yanique Grant about rapid prototyping and co-creating with customers and employees.

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Aligning CX and EX with Service Design

Aligning CX and EX with Service Design

The Customer Experience Podcast

I was featured on an episode of the Customer Experience Podcast about how service design can align CX and EX.

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Service Design for Product Designers

Service Design for Product Designers

Indy Design Week 2022

I gave a talk to an audience of product designers about how product design can benefit from a service design approach.

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When a Design Sprint Isn't the Answer Presentation

When a Design Sprint Isn’t the Answer

IxDA Indy

At the height of the GV Design Sprint’s popularity, I gave a talk about when a Design Sprint isn’t the right fit for a problem.

Product Conversations Panel

Product Conversations Panel (Moderator)

at the NCAA Hall of Champions

I moderated a panel about product strategy with product leaders from Meta, Salesforce, and Marathon Health.

Cognitive Biase in IA Presentation

Cognitive Bias in IA

World IA Day Indy 2019

I gave a presentation about cognitive biases, and the implications for how we design experiences—specifically in information architectures.